Maui condition middle coping with primary tech problems, affecting 1000's - Hawaii Information Now

WAILUKU (HawaiiNewsNow) - A clinical middle on Maui is experiencing primary pc issues which might be affecting 1000's of sufferers.

Malama I Ke Ola Condition Heart close ailing hastily previous this past blaming IT problems.

Then greater than two weeks, the condition middle in Wailuku after all reopened Wednesday, however with restricted products and services.

Sufferers are clueless about what's going on and say they would like solutions.

Folding tables and chairs are arrange out of doors the middle off Nani Side road.

Handwritten indicators tell sufferers the place to progress.

“A lot of paper charting. No computers or anything,” mentioned Machayla Culver, a affected person, and a registered carer at every other facility on Maui.

“Getting that information stored in paper format like they used to do,” mentioned Paul Terry, every other affected person.

Consistent with federal data, Malama I Ke Ola Condition Heart serves just about 12,000 sufferers.

Its website says this is a federally certified condition middle that has been serving keiki to kupuna on Maui with clinical, dental, and behavioral condition products and services for 30 years.

Control at Malama I Ke Ola Condition Heart isn't explaining what precisely is happening. On the other hand, sufferers were given a textual content message on Would possibly seventh pointing out the middle might be closed because of IT problems.

That used to be 16 days in the past.

Since later, more than one messages have notified sufferers the middle residue closed.

“It’s really stressful because once you get back into the system, I would imagine that they have to scan everything in and kind of backtrack the past however many weeks. So, it’s hard to not have any access to your patient information. So, I can imagine it’s really stressful for them as much as it is for the patients,” Culver mentioned.

Sufferers additionally were given a textual content message pointing out Malama I Ke Ola might be launching a fresh digital condition document gadget forming April twentieth. Many are questioning if that's the disease.

“Always worried about personal information being hacked,” Terry mentioned.

“There was no information shared in the text messages as of recently if there was any breach in confidentiality. So, I don’t know that. But I did have that thought in my mind,” mentioned Culver.

Hawaii Information Now attempted to talk with control about the problem on Wednesday however used to be advised they might reduce additional info on Thursday.

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